Privacy Policy

At Gorit.AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information about you in several ways when you use our services. This information helps us provide better AI solutions and improve your experience with Gorit.AI.

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us: Name, email address, phone number, company name, and message content
• Request services: Business requirements, project details, budget information, and timeline preferences
• Subscribe to newsletters: Email address and communication preferences
• Create an account: Username, password, profile information, and business details
• Use our AI services: Data inputs, usage patterns, and service configurations

Technical Information

We automatically collect certain technical information when you visit our website or use our services:

• IP address and geographic location
• Browser type, version, and operating system
• Device information and unique identifiers
• Website usage data and navigation patterns
• Cookies and similar tracking technologies
• Log files and server data

Business Data

When providing AI services, we may process business data that you provide, including but not limited to datasets, documents, and other information necessary for service delivery. We treat all business data with the highest level of confidentiality and security.

2. How We Use Your Information

We use the collected information for various purposes to provide, maintain, and improve our services. Our primary uses include:

Service Delivery

• Providing custom AI solutions and consulting services
• Processing and responding to your inquiries and requests
• Delivering technical support and customer service
• Managing your account and service subscriptions
• Processing payments and managing billing

Communication

• Sending service-related notifications and updates
• Providing newsletters and marketing communications (with consent)
• Responding to customer support requests
• Sending important policy updates and security alerts

Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and development for new AI solutions
• Monitoring and analyzing website performance
• Personalizing your experience with our services

Important: We never use your personal data to train our AI models without explicit consent. Your business data remains confidential and is used solely for providing the agreed-upon services.

3. Data Security & Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols (AES-256)
• Secure Infrastructure: We use enterprise-grade cloud infrastructure with multi-layered security controls
• Access Controls: Role-based access controls and multi-factor authentication for all systems
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Data Backup: Regular automated backups with secure storage and recovery procedures

Organizational Measures

• Regular security training for all employees
• Strict data handling policies and procedures
• Regular security audits and vulnerability assessments
• Incident response procedures and breach notification protocols
• Third-party security certifications and compliance validations

Compliance Standards

We maintain compliance with major data protection standards including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) - for healthcare clients
• SOC 2 Type II compliance
• ISO 27001 information security standards

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the limited circumstances described below:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Cloud hosting and infrastructure providers
• Payment processing services
• Customer support platforms
• Analytics and marketing tools
• Professional services (legal, accounting, auditing)

All service providers are contractually bound to protect your information and use it only for the intended purposes.

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal process (subpoenas, court orders, search warrants)
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will provide notice and obtain consent where required by law.

5. Your Rights & Choices

We respect your rights regarding your personal information and provide several options for you to control how your data is used.

Your Data Rights Include:

1. Access: Request a copy of the personal information we hold about you
2. Correction: Request correction of inaccurate or incomplete personal information
3. Deletion: Request deletion of your personal information (subject to legal requirements)
4. Portability: Request transfer of your data to another service provider
5. Objection: Object to certain processing activities, including marketing communications
6. Restriction: Request limitation of processing in certain circumstances
7. Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 8. We will respond to your request within 30 days and may require verification of your identity to protect your information.

Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at privacy@gorit.ai
• Updating your preferences in your account settings

6. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use our services.

Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential	Required for basic website functionality and security	Session/Persistent
Performance	Analyze website usage and improve performance	Up to 2 years
Functional	Remember your preferences and settings	Up to 1 year
Marketing	Deliver relevant advertisements and content	Up to 2 years

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser

Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Tracking

We may use third-party services for analytics and marketing purposes:

• Google Analytics: Website usage analytics (you can opt out at Google Analytics Opt-out)
• Social Media Pixels: For advertising and remarketing purposes
• Customer Support Tools: For chat functionality and support

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on our website with a new "Last Updated" date
• Send email notifications to registered users
• Provide prominent notice on our website for 30 days
• Obtain additional consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Version History

• Version 3.0 - January 27, 2025: Enhanced AI-specific privacy protections and updated compliance standards
• Version 2.1 - August 15, 2024: Added cookie management options and third-party tracking details
• Version 2.0 - March 10, 2024: Major update for GDPR and CCPA compliance
• Version 1.0 - January 1, 2024: Initial privacy policy

8. Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us through any of the following methods:

International Users

For users located outside the United States, you may also contact our regional data protection representatives:

European Union: eu-privacy@gorit.ai
United Kingdom: uk-privacy@gorit.ai
Canada: ca-privacy@gorit.ai
Australia: au-privacy@gorit.ai

Regulatory Authorities

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In the United States, you may contact the Federal Trade Commission (FTC). EU residents may contact their local Data Protection Authority.

This Privacy Policy demonstrates our commitment to protecting your privacy and maintaining the trust you place in Gorit.AI. We continuously evaluate and improve our privacy practices to ensure we meet the highest standards of data protection while delivering innovative AI solutions for your business.